1. Information We Collect
We collect information necessary to provide travel booking services:
- Personal Information: Full name, date of birth, contact details (phone, email, mailing address)
- Travel Documents: Passport number, expiration date, country of issue, visa information
- Payment Information: Credit/debit card details, billing address (processed securely through third-party payment processors)
- Travel Preferences: Seat preferences, meal preferences, special service requests
- Call Recordings: To ensure service quality and for fraud prevention, we may record phone conversations with your consent
- Communication Records: Emails, chat logs, and correspondence related to your booking
2. How We Use Your Information
We use the information we collect for the following purposes:
- Booking Services: Processing your flight reservations and issuing tickets
- Confirmations: Sending booking confirmations, itineraries, and important travel information
- Customer Support: Responding to your inquiries and providing customer service
- Fraud Prevention: Detecting and preventing fraudulent activities and unauthorized access
- Service Improvement: Analyzing booking trends and improving our services
- Legal Compliance: Meeting legal and regulatory requirements related to air travel
- Marketing (Optional): With your consent, sending travel deals and promotional offers
3. Information Sharing
We share your information only when necessary and with appropriate safeguards:
- Airlines & Suppliers: We must share your personal and travel document information with the airline(s) on your booking for ticket issuance and travel
- Service Providers: Payment processors, email services, and booking systems that assist us in providing services (under strict confidentiality agreements)
- Legal Compliance: Government agencies, law enforcement, or regulatory authorities when required by law
- Not to Third Parties for Marketing: We do not sell or share your information with unaffiliated third parties for their marketing purposes without your explicit consent
4. Data Security
We implement industry-standard security measures to protect your information:
- SSL Encryption: All data transmitted between your device and our website is encrypted using SSL (Secure Sockets Layer) technology
- Secure Payment Processing: Payment card information is processed through PCI DSS-compliant third-party processors and is never stored on our servers
- Access Controls: Only authorized personnel with a legitimate need can access personal information
- Monitoring: We monitor for security threats and suspicious activity
However, no security system is completely impenetrable. We cannot guarantee absolute security of your information. Use of our services is at your own risk.
5. Data Retention
We retain your information for as long as necessary to provide services and fulfill legal obligations:
- Financial Records: 7 years (to comply with tax and travel industry regulations)
- Booking Information: Duration of your travel and 2 years after for customer service and dispute resolution
- Call Recordings: Retained per our quality assurance policy and deleted securely after the retention period
- Marketing Preferences: Retained until you opt out or request deletion
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your information (subject to legal retention requirements)
- Portability: Request your information in a portable format
- Opt-Out: Opt out of marketing communications at any time
To exercise any of these rights, contact us at contact@firstbellholidays.com or (866) 969-5849. We will respond within 30 days.
7. Cookies & Website Analytics
Our website uses cookies and analytics tools to improve user experience:
- Essential Cookies: Required for website functionality (session management, security)
- Analytics: We may use Google Analytics or similar tools to understand how visitors use our website. These tools collect anonymized data about page visits and user behavior
- Your Choices: You can disable non-essential cookies through your browser settings, though this may affect website functionality
8. Children's Privacy
FirstBell Holidays does not knowingly collect information from children under 13 years of age. Our services are intended for adults who can legally enter into travel contracts. If you are under 13, please do not provide information through our website. If we become aware that we have collected information from a child under 13, we will delete such information immediately.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by email or by posting the updated policy on our website with an updated "last modified" date. Your continued use of our services constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: contact@firstbellholidays.com
- Phone: (866) 969-5849 · 24/7 Available
- Address: AIRTKTSERVICES LLC, 1070 Morris Ave Apt 1147, Union, NJ 07083, USA